親愛的會員您好,非常感謝您使用Be come ture商城的服務(以下稱本商城),本商城將根據以下之會員服務條款(以下簡稱本條款),提供會員便利的交易。為了保障您的權益,請務必詳讀本條款,在您註冊成為本商城會員、或開始使用本服務時,即視為您已經閱讀、瞭解並同意接受本條款及「隱私權保護政策」之所有內容,並視為您已確認詳閱並同意個人資料保護告知暨同意事項。
如您不同意本條款之全部或部分內容,請勿註冊,並請立即停止使用本服務。本條款之具體約定內容如後:
▼會員資料
1.在您使用本服務之前,必須提供正確個人資料,並加入成為本商城會員,無須支付任何費用;在加入完成後,使用本服務及參加與本服務相關之活動。如個人資料有異動,請務必即時更新,以保障您的權益。如因會員未正確更新個人資料,致未能收到本公司寄發之會員權益、消費優惠、活動內容等相關資訊,或變更、終止會員權益、消費優惠、活動內容之通知,會員同意在此情形下,視為會員已經收到該等資訊或通知。
2.加入會員方式請點選右上方會員登入圖示進入後完成註冊即成為會員。
3.請於結帳時登入會員,也可使用Facebook、Instagram、Google、Line快速登入。
▼商品須知
凡於「Be come ture商城」購買商品的消費者,均享有商品售後服務之相關權益。如果您的商品是從本商城之外的其他通路購買,請透過原購買通路諮詢退換貨、售後服務。
1.圖片所示僅是產品原型,與最後完成產品或許會有少許分別,監修過程產品細節如有任何更改,恕不另行通知。
2.此產品為大量生產部分為人工上色,故最後完成產品可能會存在個體差異,不在退換貨瑕疵範圍內。
3.實拍圖出現之道具不在此次預購範圍內,請以實品為主。
4.預購商品皆以預購數量進行製作,預購期截止後恕不受理訂單取消,下單後即為同意預購商品購物須知。
5. 預定出貨時間可能因製造或物流等因素延期出貨,請依官網發布之出貨公告實際出貨時間為準。
6.進入待出貨程序之商品,若因任何因素須更改收件位址、門市等資訊,請務必聯絡becometrue客服人員協助處理。
7.本平台商品不適用於3歲以下兒童使用,且應注意尖銳物件及避免幼兒吞食窒息。
8.現貨與預購商品出貨時間不同,請將現貨商品和預購商品分開下單結帳。
9.商品因材積限制,將依據商品不同而有購買數量之限制,請依該商品下單頁面的「商品詳情」為主。
10.海外地區預購僅付商品售價,國際運費以到貨當天匯率為準,並採貨到付運費。
▼退換貨聯絡方式
官方客服信箱:service.becometrue@gmail.com
官方客服Line:@becometrue
▼出貨與退換貨政策
1.超商及宅配出貨日即國定上班日週一至週五(不含例假日)。
2.現貨商品於下單後3至5個工作天內出貨,出貨後3至5個工作天到貨。
3.出貨方式含宅配、超商取貨(7-11、全家),下單請寫完整真實姓名,並留意到貨簡訊,請於到貨後七天內完成取貨,若無故未取造成運費損失,將由顧客自行吸收。
4.商品預計到貨日僅為預估,實際到貨日涉及諸多因素,恐與預估到貨日不同,請依本商城FB粉絲專頁、官方LINE【商品出貨時間發布】之出貨公告為主。訂購人無法以延遲到貨為由取消訂單、退款及退換貨,如原廠生產延遲或其他因素延遲到貨,不另作通知,商品出貨相關歡迎進件客服查詢。
5.本商城於商品出貨前均會品檢把關,若您收到商品後仍對商品存在疑問,請收到貨後立即將商品問題錄影、拍照,並透過E-mail/Line@聯繫我們,請提供「訂購資訊」、「訂單編號」,以利客服確認後為您做相關後續處理。
6.預購商品僅提供瑕疵換貨服務(無商品可供更換除外),退貨的商品必須恢復至您收到商品時的原始狀態(包含主體、附件、內外包裝、贈品等),如有不完整情況,恕不受理退換貨服務。
7.部分退貨訂單;如遇免運活動,扣除退貨單品金額後未滿免運門檻,實際退款金額將會扣除運費費用。
8.若已取得電子發票,將會於我方收到退貨商品後,將電子發票作廢。
9. 商品逾期未領取遭退回、名字與證件所記載的不符而無法取貨時,請您於出貨公告起45天內主動聯繫本公司客服人員協助處理。
10.商品逾期未取貨者,本商城將為您保留45天,若超過保留天數視為自動放棄該訂單商品,並不負商品保管之責,本商城得為該商品做後續安排,若有異議或需延期取回,請事先提出。
◎商品若有以下情況,恕無法受理您的退貨退款申請:
1.超過7天鑑賞期(僅現貨商品)。
2.商品沾染彩妝、顏料、污漬或已下水清洗。
3.商品銷售網頁特別載明不可退貨之商品。
4.顧客已使用過商品,明顯降低商品價值之情況。
5.商品原配件、包裝及贈品不齊全。
※請注意!鑑賞期並非試用期,係供您參考、觀賞、品鑑比較,若商品已使用過或因人為因素,經證實後概不接受退換貨。
★遇到商品問題:
若您有任何商品問題,請先將您的訂單編號及商品照片,發至客服官方LINE:@becometrue,將由客服人員為您確認並做後續處理。
▼常見問題
Hello, welcome to use this website. This website is operated by Xinyi Co., Ltd. (hereinafter referred to as the company). This website will provide related services in accordance with the website service terms (hereinafter referred to as the service terms) and the "Privacy Protection Policy". Please read the terms of service and the "Privacy Protection Policy" carefully. If you do not agree with all or part of the terms of service and the "Privacy Protection Policy", please stop using this website immediately. If you continue to use or Registering as a member of this website means that you have read, understood and agreed to the terms of service and the entire content of the "Privacy Protection Policy".
1. Member registration and account number and password <br> To use the services of this website, you must first register as a member. You can choose to register by email or facebook. Inform the third party that you are responsible for all behaviors of using your registered account and password to log in and use this website. If a third party uses your account and password to log in to use the service of this website and complete the order process, you shall not arbitrarily deny that For transactions, if you find that a third party has stolen your account or your account has other security issues or abnormal login situations, please contact the company immediately, and the company will assist you in follow-up processing as soon as possible. You guarantee that the information you fill in using this website is true, correct and complete. If there is any change in the information, you should update it yourself. The company is not obliged to confirm the authenticity, correctness and completeness of your personal information. If You should bear all the responsibilities for any disputes that affect your related services on this website or other derivatives due to the false, incorrect or incomplete information you fill in. The company reserves the right to suspend or cancel your membership account, and may refuse to provide you with all services of this website.
2. Scope of Privacy Protection Policy <br> The content of privacy protection policy includes how this website handles personally identifiable information collected when you use website services. The privacy protection policy does not apply to related linked websites other than this website, nor does it apply to personnel who are not entrusted or participate in the management of this website.
3. Collection, processing and use of personal data
- When you visit this website or use the functional services provided by this website, we will, depending on the nature of the service function, ask you to provide the necessary personal data, and process and use your personal data within the scope of the specific purpose; With written consent, this website will not use personal data for other purposes.
- When you use interactive functions such as service mailboxes and questionnaires, this website will retain the name, email address, contact information and usage time you provide.
- During general browsing, the server will record relevant behaviors by itself, including the IP address of the connected device you use, usage time, browser used, browsing and clicking data records, etc., as a reference for us to improve website services, This record is for internal use and will never be released to the public.
- In order to provide accurate services, we will conduct statistics and analysis on the contents of the collected questionnaires, and present the statistical data or explanatory text of the analysis results. Except for internal research, we will publish statistical data and explanatory text as needed, but it does not involve specific Personal Information.
4. Data Protection
- The host of this website is equipped with firewalls, anti-virus systems and other related information security equipment and necessary safety protection measures to protect the website and your personal data. Strict protection measures are adopted, and only authorized personnel can access your personal data. The relevant processing personnel of the data have signed a confidentiality contract, and those who violate the confidentiality obligation will be subject to relevant legal sanctions.
- If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to abide by their confidentiality obligations, and take necessary inspection procedures to ensure that they will actually comply.
5. External links of the website <br> The web pages of this website provide links to other websites, and you can also click to enter other websites through the links provided by this website. However, the linked website does not apply to the privacy protection policy of this website, and you must refer to the privacy protection policy in the linked website.
6. Policy on sharing personal data with third parties <br> This website will never provide, exchange, rent or sell any of your personal data to other individuals, groups, private companies or public agencies, but there are legal basis or contractual obligations , not limited to this.
The circumstances of the proviso in the preceding paragraph include but are not limited to:
- With your written consent.
- The law expressly stipulates.
- To avoid danger to your life, body, liberty or property.
- Cooperating with public agencies or academic research institutions is necessary for statistical or academic research based on public interests, and the data is processed by the provider or the collector cannot identify a specific party based on the method of disclosure.
- When your behavior on the website violates the terms of service or may damage or hinder the rights and interests of the website and other users or cause damage to anyone, the disclosure of your personal information by the website management unit is for identification, contact or legal action. Necessary.
- beneficial to your interests.
- When this website entrusts vendors to assist in the collection, processing or use of your personal data, it will be responsible for the supervision and management of the outsourced vendors or individuals.
7. Self-protection measures <br> Please keep your account number and password safe, try to mix numbers and letters in the password setting, avoid using birthdays, names or passwords that are easy to crack, and update passwords regularly. Tell others about the password. When you finish using the services of this website, be sure to log out of your account and close the browser window to prevent your information from being read by others. If others use your account due to your own negligence, the resulting All damages should be borne by yourself, and the company has nothing to do with it. If your account is suspected of being misused, please change your password immediately or notify the company to suspend the account. The company may check your personal information after receiving your notification.
8. Use of Cookies
In order to optimize your user experience, when you use this website, the company will use cookies to store the web page activity records or data on the web browser of your computer, mobile phone or other Internet devices. You can use your browser to Settings to decide whether to allow or disable cookies, but refusing or disabling may affect or limit your use of some functions of this website service.
9. Amendments to the privacy protection policy <br> The privacy protection policy of this website will be amended at any time in response to demand, and the amended terms will be published on the website.